Privacy Policy

Introduction and Scope

This Privacy Policy describes how 22bet collects, uses, and protects the personal information of our users based in the Philippines. This policy applies exclusively to our platform and services. Please note that this policy does not cover third-party websites, external payment gateways, or other platforms you may visit after leaving our site.

Personal Information We Collect

We only collect data necessary to provide a secure and compliant gambling experience:

Account and Identity Data

Information provided during registration to establish your account and verify your identity.

Verification Documents

Copies of identification documents used for KYC (Know Your Customer) processes to prevent underage gaming and identity theft.

Payment Data

Details required to process deposits and withdrawals through our partner payment providers.

Gaming and Transaction Activity

Records of your bets, winnings, deposits, and withdrawals to manage your balance and detect irregular patterns.

Technical Data

IP addresses, browser type, device identifiers, and operating system details to optimize performance and ensure security.

Support Communication

Records of your correspondence with our support team via the channels available on this site.

How We Collect Data

• Directly from you: Information you enter during registration, account updates, or when contacting support.
• Automatically: Technical data collected via cookies and server logs while you navigate the platform.
• Partner providers: Information received from identity verification services and payment processors.

Why We Use Data

Your data is processed for the following specific purposes:

• Account Management: Creating and maintaining your user profile and balance.
• Financial Transactions: Processing your deposits and payouts securely.
• Compliance: Verifying your age and identity to meet legal requirements for gambling operators in the Philippines.
• Security: Preventing fraud, multi-accounting, and ensuring the integrity of the gaming environment.
• Optimization: Improving our interface based on technical usage data.
• Marketing: Sending promotional offers only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Technical partners, payment processors, and verification agencies necessary for site operation.
• Legal Authorities: When required by law to comply with judicial requests or regulatory investigations.

How We Protect Data

We implement robust safeguards to keep your information secure:

• Encryption: Use of industry-standard encryption for data in transit.
• Access Control: Internal access to sensitive data is restricted to authorized personnel on a need-to-know basis.
• Isolation: Payment data is handled through isolated systems provided by our payment partners.
• Monitoring: Continuous monitoring of systems to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your experience and maintain security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion and Portability: Request the removal of your data or its transfer to another service.
• Objection and Withdrawal: Object to certain processing activities or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on the Support page. Note that certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

How Long We Retain Data

Personal data is stored for the duration of your active account relationship with us. Following account closure, we retain specific records for the timeframe required by applicable law in the Philippines to meet legal and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately. Parents or guardians who suspect a minor is using our platform should report this via our Support page.

Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates are published on this page. We encourage you to check the "Last Updated" date at the top of this page to ensure you are aware of the current terms.

Contact Us

If you have any questions or concerns regarding your privacy or the processing of your personal data, please reach out to us through the official contact methods listed on our Support page.